FAQ

When should an order arrive?

Allow 1–2 business days for preparation once payment is authorized, then an estimated 4–6 business days for carrier transit.

Are change-of-mind and defective returns accepted?

Both are accepted when eligible, and exchanges are offered. Submit the request within 30 days after delivery. A non-defective item must still be new and unused.

Do I pay for the return label?

No. A free prepaid label is included in the package for a qualifying mailed return. Approval and confirmed instructions are required before use. There is no restocking fee, and approved refunds are initiated within 10 days.

How do I contact the shop?

Secure checkout shows the methods available for an individual USD order. Visit Contact Us for other help.